WHAT IS THE STATUS OF MY ORDER?
We'll email you notifications as the status of your order changes. Different status' are explained below:
Awaiting Payment: We've received your order but payment is pending (when paying via bank transfer or Zipmoney).
Awaiting Fulfilment: During this stage, your is sent to our warehouse for dispatch (or pickup).
Awaiting Pickup: If you chose to collect your goods, your order is now ready for collection.
Shipped: Your item has been processed, picked, packed and shipped. Huzzah!
HOW CAN I TRACK MY ORDER?
When your order ships from our warehouses, we'll send you an email to let you know your item has been shipped. This will contain your tracking details and a link to the shipping companies website. If your order has been marked as shipped but haven't received this information, please send us an email at [email protected]
CAN I MAKE A CHANGE TO AN EXISTING ORDER?
Of course you can! You may make changes to your order up until your order has begun being processed. Please phone us 1300 794 839 to request the modifications you would like as not all changes can be guaranteed and the order may be too far into the shipping process. Double checking your order at the checkout will save any disappointment at a later date.
WHAT IF I NEED AN INVOICE?
We dispatch all goods with an invoice. Alternatively, your order confirmation email serves as an invoice and includes our ABN and all the relevant information. Additionally, you can access or re-print your invoice following the below links:
Log Into Your Account > View Order Status > View Order Details > Print Invoice
CAN I ORDER BY PHONE?
We are happy to assist you placing your orders via phone and email if these are easier or you. Give us a call on 1300 794 839 and we’ll be happy to help.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Outdoors Domain is proud to accept Visa, MasterCard, PayPal and bank Deposit as major forms of payment. We also accept cash when you’re purchasing in-store and offer interest free purchasing.
DO YOU OFFER INTEREST FREE PURCHASES?
We're stoked to team up with Zipmoney to offer a quick and easy buy-now pay-later service. Applying takes as little as 3 minutes and enables you to purchases up to $5000 with 6 months interest free. Learn more
IS MY CREDIT CARD SAFE ON OUTDOORS DOMAIN.COM.AU?
Yes, shopping at Outdoors Domain is safe. Our site is GeoTrust secured and employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Outdoors Domain ever see it. We will will never ask for your credit cards pin number during the checkout process.
HOW DO I USE A PROMOTIONAL COUPON?
To use a coupon code you have to enter and apply it at the checkout or shopping cart when placing your your order. The discount will then be applied to your order and can be finished as usual with your savings in your pocket. Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion.