Returns & Refunds
CAN I GET A REFUND?
We want you to be happy with your purchase! If you're not, we're able to help! If you've changed your mind, simply return your purchase within 30 days in brand new condition and we will happily exchange or refund your purchase (delivery non-refundable).
In the case of orders placed for pickup from one of our stores/warehouses, cancellations after 30 days may be subject to a restocking fee.
WHAT IS THE RETURNS PROCESS?
1. Drop us an email to let us know you wish to return your goods - we'll email you an RMA
2. Please return goods via a registered service as we do not accept responsibility for lost or damaged in items.
3. When goods are received within the return period in brand new and sellable condition, we'll issue a full refund (less original freight). Goods not returned in this manner may be subject to restocking fee.
HOW LONG DOES THE REFUND TAKE?
Refunds will be processed within 2-3 business days (or up to 10 business days for a bank deposit) of us receiving your returned goods. Once received, your returned goods will be assessed and funds will be returned via your original payment medium.
WHAT IF MY ITEM IS FAULTY?
If you have a faulty item, please phone (1300 794 839) or email us and we will be happy to assist. Depending on the nature of the fault, we may repair, replace or refund your purchase. As always, we’re here to help and want to make sure you're stoked with your item/s!