When will my order ship?
We dispatch most orders within 1 business day when received prior to 10am and dispatch orders Monday - Friday. Occasionally, some items may need to be transferred from 3rd party warehousing which can result in delays. Additionally, customised items like natural gas BBQ’s also require additional time in our hands prior to dispatch. We will notify you by email to confirm your item has shipped so keep an eye out for it.
*Please Note: Due to the current events of severe weather in parts of the country, delays may occur during dispatch and shipping. We are still operating as usual and we will endeavour to get your order to you as soon as possible, though this may take a little longer than usual in some instances.
How will my order be shipped?
We understand you want your order as quickly and safely as possible. With our network of couriers and postal services, we offer the best option for you dependant on size and weight. We make sure items are packaged suitably for dispatch and ready for journey ahead and use carriers like Australia Post, StarTrack Express, Active Supply Chains, VTFE, Border Express, TNT and other trusted names to get your order to you safely.
Can I update my delivery address after the order has been placed?
Our team are able to update the delivery address on an order if they are able to catch this before the order is dispatched. In the case you need to change the delivery address on your order, please call our team on 1300 794 839 so that they can action this ASAP.
Please note, we may need to charge additional delivery fees in the case your new delivery address incurs additional costs.
What happens if my order is damaged in transit?
Occasionally, items may be damaged in transit. While all our carriers do a great job, accidents sometimes happen. If this has happened to you, please don’t stress - we’ll need you to email us some photos of the damage and as much information as we can but will be pleased to help you out and resolve any issues with damaged goods.
Please note, we require that you notify us of any damage in transit within 30 days of your order being delivered. If you're intending on storing your products away while you get your space ready, we ask that you check all products thoroughly upon receiving them to ensure there aren't any issues.
Will you move my BBQ or furniture where I want them?Our standard delivery method includes 'delivery to kerb' service and our freight services are unable to move deliveries into your residence or desired outdoor location. If you require assistance getting your order into your desired location, we can arrange a White Glove service for an additional fee on a case-by-case basis. If you are interested in this, please contact us before placing your order so that we may provide a quote.
How much is shipping?
Shipping on products is calculated on items cubic dimensions, weight and your delivery postcode. You can get a quote by: Adding the items to your cart> View Shopping Cart> Click ‘Estimate Shipping & tax> Enter your state & Postcode> Click ‘Estimate Shipping & tax’. Easy!
How long until I get my item/s?
As a general rule of thumb, you should expect delivery within 3 - 10 business days once dispatched. However, there are a few factors to consider when trying to determine when you will receive your order. Your location, delivery service selected, and peak periods can all effect delivery times.
How do I know my order is shipped?
We will email shipping confirmation advising your order has shipped and will include tracking details and a link to the carrier's site where available.
Do you ship internationally?
Outdoors Domain unfortunately are unable to deliver internationally at this time but hope to soon.
Do you deliver to PO boxes?
We do deliver to PO Box Addresses but only if the size of the item your item permits. Bulky goods can’t bee shipped to PO Boxes (unless in special circumstances - eg. rural deliveries)
Can you deliver to my work address?
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.
What happens if my item/s get lost in the mail?
The first thing to do is contact the carrier your order was sent with and quote your tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an enquiry from our end. Please contact us if you have any queries on this.
What happens if an item is missing from my order?
Sometimes, orders can be sent from more than one distribution centre. Please contact us to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.
What happens if I receive an incorrect item?
If you receive an incorrect item in your order, please contact us straight away and we will arrange for the correct item to be sent to you. We will also arrange for return postage of the incorrect item.
What is your procedure for Click & Collect (Store Pickup)?
If a product is in-stock and available in one of our stores, you can select 'Pick Up' during checkout and choose the relevant store. In most cases, we are able to have your order ready for pickup the next business day if ordered before 11am. If you need something sooner, reach out to our team and we'll see what we can do.
For all online Pick Up orders, standard collection checks apply. Please bring your order confirmation along with matching photo ID as Proof of Purchase. For privacy reasons, we are only able to hand over products to the person who placed the order (unless authorized by our team prior).
If you need someone to pick up an order on your behalf, please reach out to our team prior to pickup to arrange this. You can call us on 1300 794 839 or email email@example.com and our team will be happy to help!